Privacy Policy

This Privacy Policy is issued by Havenrino Broadcasting (Pty) Ltd Proprietary Limited (Pty) Ltd, trading as Havenrino Broadcasting ("Havenrino Broadcasting", "we", "us" or "our"), a broadcasting and media business registered in South Africa under registration number 4774892981, with its registered address at 58 Cradock Street, Wilderness Heights, 6530 George, South Africa. This Policy is published in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and governs the collection, use, storage, and disclosure of personal information gathered through the website located at haverino.site (the "Site") and through our broadcasting-related services.

I. Definitions

For the purposes of this Policy, the following terms bear the meanings assigned to them below, consistent with their usage in POPIA. "Personal Information" means information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person, including but not limited to a name, email address, telephone number, and any opinions or correspondence submitted to us. "Processing" means any operation performed on Personal Information, whether automated or not, including collection, receipt, recording, organisation, storage, updating, retrieval, dissemination, or destruction. "Data Subject" means the person to whom Personal Information relates, being visitors to the Site, contact-form submitters, and email subscribers. "Responsible Party" means Havenrino Broadcasting (Pty) Ltd, which determines the purpose and means of Processing described in this Policy. "Operator" means any third party which Processes Personal Information on our behalf and under our instruction, such as our hosting provider or email delivery platform. "Contact Form" refers to the enquiry form available on the Site through which visitors may submit messages to us. "Subscription Service" refers to our email newsletter and broadcast-update mailing list, which Data Subjects may join voluntarily. "Cookies" has the meaning given in our separate Cookie Policy, which forms part of the Site's data-handling framework and should be read together with this Policy.

II. Personal Information We Collect

We collect Personal Information through two principal channels on the Site. First, when a visitor completes and submits our Contact Form, we receive the visitor's name, email address, and any message content or attachments voluntarily provided, together with metadata such as the date and time of submission and the sender's IP address, which is logged automatically by our hosting infrastructure for security and abuse-prevention purposes. Second, when a visitor subscribes to our Subscription Service to receive updates about Havenrino Broadcasting programming, schedules, and announcements, we collect the subscriber's email address and, where voluntarily supplied, a first name, together with a timestamp recording the moment consent to receive communications was given. We do not knowingly collect Personal Information relating to children without the consent of a competent person as required by section 35 of POPIA, and the Subscription Service and Contact Form are not directed at children.

III. Lawful Basis and Purpose of Processing

Personal Information submitted through the Contact Form is Processed on the basis of the Data Subject's consent, given by the voluntary act of submission, and is used solely to respond to the enquiry raised, to maintain a record of correspondence for quality and dispute-resolution purposes, and, where necessary, to comply with a legal obligation incumbent upon us. Personal Information collected through the Subscription Service is Processed on the basis of consent obtained at the point of sign-up, and is used exclusively to transmit newsletters, programming updates, and promotional communications relating to Havenrino Broadcasting's services; a Data Subject may withdraw such consent at any time as described in Section VII below, without affecting the lawfulness of Processing carried out before withdrawal. We do not sell, rent, or otherwise trade Personal Information to third parties for their own marketing purposes.

IV. Cookies and Automated Technologies

The Site employs Cookies and similar technologies classified into necessary, analytics, and marketing categories, as more fully described in our separate Cookie Policy. Necessary Cookies are essential to the functioning of the Site and are not subject to consent withdrawal; analytics and marketing Cookies are deployed only where the Data Subject has provided prior consent through the Site's consent mechanism, and such consent may be withdrawn at any time through the same mechanism or by adjusting browser settings.

V. Disclosure to Third Parties and Operators

We disclose Personal Information to Operators engaged to Process such information on our behalf, including our website hosting provider, which stores server logs and form submissions, and our email service provider, which administers the Subscription Service and dispatches newsletters. Such Operators are contractually bound to Process Personal Information only in accordance with our instructions and to implement appropriate security safeguards as required by section 21 of POPIA. We do not transfer Personal Information outside the Republic of South Africa save where an Operator's infrastructure is located abroad, in which case such transfer is undertaken only where the recipient jurisdiction is subject to laws, binding corporate rules, or contractual provisions that afford an adequate level of protection substantially similar to that provided under POPIA, in accordance with section 72 of the Act.

VI. Retention of Personal Information

Personal Information submitted via the Contact Form is retained for a period of twenty-four months from the date of the last correspondence, after which it is securely deleted or anonymised unless a longer retention period is required to comply with a legal obligation or to establish, exercise, or defend a legal claim. Personal Information collected through the Subscription Service is retained for as long as the Data Subject remains subscribed, and is deleted within thirty days of unsubscription, save for a minimal record of the unsubscribe request itself, which is retained to demonstrate compliance with the Data Subject's withdrawal of consent.

VII. Rights of the Data Subject

In accordance with section 5 of POPIA, every Data Subject has the right to be notified that Personal Information concerning them is being collected, to establish whether we hold Personal Information relating to them and to request access to such information, to request the correction, destruction, or deletion of Personal Information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, to object on reasonable grounds to the Processing of their Personal Information, to object to Processing for purposes of direct marketing, to submit a complaint to the Information Regulator established under POPIA regarding an alleged interference with the protection of their Personal Information, and to institute civil proceedings regarding the alleged non-compliance with the protection of their Personal Information. Any Data Subject wishing to exercise these rights, including a request to unsubscribe from the Subscription Service or to access, correct, or delete information submitted via the Contact Form, may do so by contacting us at [email protected] or +27 44 136 9608, or in writing at 58 Cradock Street, Wilderness Heights, 6530 George, South Africa. We will respond to any such request within a reasonable time and, in any event, within the period prescribed by POPIA.

VIII. Complaints to the Information Regulator

Should a Data Subject be dissatisfied with our handling of a request or believe that their rights under POPIA have been infringed, they are entitled to lodge a complaint with the Information Regulator of South Africa, whose contact details are publicly available, without prejudice to any other remedy available to them at law.

IX. Security Safeguards

We have implemented appropriate, reasonable technical and organisational measures to safeguard the integrity and confidentiality of Personal Information in our possession or under our control, including access controls, secure transmission protocols, and contractual safeguards imposed on Operators, in order to prevent loss, unauthorised access, interference, modification, or destruction of Personal Information, as required by section 19 of POPIA.

X. Amendments to this Policy

We reserve the right to amend this Policy from time to time to reflect changes in our Processing activities or in applicable law. The version published on the Site at haverino.site at any given time shall be the operative version, and material changes will be brought to the attention of subscribers to the Subscription Service by email where reasonably practicable. This Policy was last updated in 2026.

XI. Contact Details

Enquiries regarding this Policy or the Processing of Personal Information by Havenrino Broadcasting (Pty) Ltd may be directed to [email protected], by telephone at +27 44 136 9608, or by post to 58 Cradock Street, Wilderness Heights, 6530 George, South Africa.